1 How do I book a service with your company?
The reservation is very simple, just click on book now and follow the steps. If you have any questions feel free to reach out to us.
2. Once you have sent the reservation confirmation as will happen?
You will receive an email with the booking confirmation. It will show that the service is booked. We encourage you to print it out and bring it with you during the service. That copy will be your voucher.
3. Once a service is booked how do I delete it?
To delete a service already booked just send an email. Cancellation is free of any penalty if notified at least 72 hours before the service. If the cancellation is due to force majeure (for example cancellation of flight, train or docking of the ship) there will be no penalty. In this case however, please inform us as soon as possible.
4. What happens if I arrive late?
In the reservation service is agreed a reference time of the service. In the case of delay on the part of flights, trains and docking ship you will still find your driver waiting for and the duration of the tour will not change unless time limits objective as the departure of a plane, train or ship. If the delay exceeds the 2 h will be added to the cost of the service an extra 30% in case of transfer. Will remain unchanged in the case of tour.
5. The drivers speak English, French or Spanish?
According to your request you get a driver who speak English , French or Spanish.
6. You are always operating?
Our services are customized so we are operating 24h / 24h, 7 days out of 7. To apply for services during the time period that goes from 20:00 pm to 6:00 am will be added to the price 20%
7. How early should I book a service?
As soon as possible but even at the last minute we will do our best to take care of you.
8. The vehicles are all equipped and under authorization?
Our vehicles are subject to review every six months and all have special license to perform the proposed services.
9. The driver expects a tip from me?
In Italy the tip is not mandatory but indicates the appreciation of the service and enhances the work of the driver.
Therefore we calculate an appropriate tip the equivalent of 15-20% of the cost of the service.
10. How do I pay?
You can choose the payment method you prefer. Cash, directly to the driver at the end of the service; Credit/Debit card , Bank transfer or paypal deposit in advance through our website.
